Personal Data Policy

At MarMar Copenhagen data protection and confidentiality is of high importance. This privacy policy sets out clear guidelines for how MarMar Copenhagen processes your personal data. Further, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website. MarMar Copenhagen is responsible for your personal data under the applicable data protection law.

 

  1. Data controller and contact information

This website is operated and owned by:

MarMar Copenhagen ApS

Tirsbækvej 5

2720 Vanløse

Denmark

Phone: 0045 31633536

Email: shop@marmar.dk

 

  1. Collection of personal data

When you visit our website, we automatically collect personal data about you and your use of the website. The personal data collected by us may include, for instance, your name, address, your email address, phone number, information about your online purchase, payment method and data about your navigation on the website e.g. search terms you use in the website, your IP-address etc.

All data provided by you is gathered securely through the SSL (SecureSockets Layer). SSL is a protocol that encrypts your data into codes so that your data is kept secure while being transmitted via the internet. Only your bank has access to your data.

In connection with the submission of your data it will always be stated whether the submission is voluntary or necessary for completing the desired action, such as the completion of a transaction in our webshop.

Your personal data is collected in one or several of below cases:

  • When you buy goods online at marmar.dk
  • When you create a client account at marmar.dk
  • When you sign up for our newsletter

If you use your email address in more that one of the above cases, your personal data will only be collected and registered in one place. This way your information is already stores when you shop at us, and you will not receive the same marketing material from MarMar Copenhagen more than once.

 

  1. Use of personal data

Personal data is collected and will be used in connection with:

  • Completion of orders in our webshop
  • Sign-ups for newsletter
  • Participation in competitions
  • Send-outs of other marketing material, including invitations to events and allocation of discount codes
  • Overview of purchase history
  • Processing returns
  • Sending you notifications of delivery status
  • Managing your payments
  • Handling complaints
  • Statistics
  • Other marketing initiatives

Please note, that we will only use your personal data to send marketing material if you prior have given your explicit consent, unless legislation allows us to contact you without your prior consent. You can always object to direct marketing by following the instruction in each marketing email.

MarMar Copenhagen keeps statistics about which areas of the site our users visit and which products the users prefer. This data does not contain personal data. Knowledge about the users’ use of the website is gained with help from the collected data. This information is used to improve the website.

We do use data about how our users navigate, to better understand how our users use www.marmar.dk and from that we try to improve the website. We are not able to see where you come from or where you are going on the internet after you leave our site. Furthermore, we collect information about what products our users, as a unit, prefers. This information is also used to improve the website. We do not sell or otherwise disclose information about how our users navigate and use our website. We do not sell or disclose information about your purchase history to third party.

 

  1. Transfer to other data controllers

In general, we do not transfer your personal data to a third party without your consent.

Your personal data is only disclosed to partners of MarMar Copenhagen who deliver services on behalf of MarMar Copenhagen, for example website agencies that optimize the website, our warehouse partner and shipping company who manages the delivery of your order, payment service providers for your payment etc. These partners only process the personal data on behalf of MarMar Copenhagen and in accordance with the instructions of MarMar Copenhagen.

Under specific circumstances and with reference to legislation, it might be necessary to transfer information to public, authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud.

 

  1. Deletion of personal data

We will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out. However, data may be processed and stored for a longer period of time in anonymized form. Information collected when you have subscribed our newsletter is deleted when you have withdrawn your consent to receive the newsletter.

With regard to information collected in connection with purchases on our website, we will generally delete this information after five years following the end of the calendar year in which you made your purchase.

 

  1. Cookies

We use cookies on our website. You can read more about the use of cookies in our Cookie Policy.

 

  1. Security

We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data.

 

  1. Your rights

You are entitled at any time to be informed of the personal data, which we process about you and to receive a copy of the personal data. If you wish to receive a copy of your personal data, you can send us a request at shop@marmar.dk. We may ask you to send us documentation showing that you are who you claim to be.

Furthermore, you have the right to have your personal data rectified. If you become aware of any incorrect information about you please contact us, so that we can correct the information. If you have a MarMar Copenhagen account, you can edit your personal data under your account.

You have the right to get all your personal data erased or blocked according to the rules. In certain situations, we cannot erase your personal data e.g. if you have an ongoing matter with Customer Service, your have an uncompleted order in our system etc.

You have the right to object to our processing of your personal data for direct marketing including profiling analysis carried out for direct marketing purposes.

 

  1. Links to other websites etc.

Our website may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of the other companies or for the practices of such companies regarding the collection of personal data. When you visit other websites, you should read their policies on the protection of personal data or other relevant policies.

 

  1. Amendment of data etc.

We take data protection very seriously. If you want us to update, amend or delete the personal data that we have recorded about your, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at shop@marmar.dk.

 

  1. Complaints

If your wish to appeal against the processing of your personal data, please contact us by email as indicated in section 10 above.