Returns and exchanges
MarMar Copenhagen accept returns within 14 days after receipt of order. Once we have been notified that you want to cancel your purchase, you have 14 days to send the item back to us. Please send us an email regarding your request for return at email@example.com.
Shipping costs and any other expenses associated with the return must be paid by you.
You are responsible for the package arriving at our warehouse and we therefore, always recommend that return packages are sent with track and trace, so you can follow the package at any time.
If the goods are not received unused, in original condition and packaging, we will make a deduction in the refund corresponding to the goods' decrease in value.
Att. MarMar Copenhagen, webshop return
We only accept packages that are sent directly to the above address, which is MarMar Copenhagen's warehouse. We do not accept packages sent to parcel shops, drop-offs or collection points. Please note that we do not recommend using with DAO.
How to return your goods
Download your return form HERE
- Please send your return items to us no later than 14 days after you have given notice that you wish to cancel the purchase.
- Print and fill in the return form and send it together with the items you want to return. Remember to write your full name and order number.
- Please make sure to pack the return items safely to prevent any damage to the products. We only accept business delivery (not parcel shops/access points). We recommend that you choose a shipping method where you receive a track and trace number. Always remember to save your shipping receipt. Lost return packages are not the responsibility of MarMar Copenhagen.
Costs associated with the return are paid by you and are not covered by MarMar Copenhagen.
If you wish to exchange an item to a different size, color or style, please place a new order on our webshop. Please send back the item you do not want to keep, by following the instructions stated above.
As soon as we have received and accepted the returned items, the refund will be issued. Please note the refund will be credited to the credit card originally used for purchase of the items, minus taxes or import duties incurred, if any. The original shipping charges will not be refunded unless the entire order is returned.
Please note that it can take up to 10 business days for the refund to appear in your account.